Return Policies
Due to the differences in our products, there are different return policies associated with each one. The policy for each product line is listed below.
Your use of this site shall be governed in all respects by the laws of the state of North Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in North Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. Failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. AmeriGlide may assign its rights and duties under this Agreement to any party at any time without notice to you.
- Stair Lifts
Curved Stair Lifts are custom-made products and cannot be returned. All purchases are final.
Straight Stair Lifts
Straight Stair Lifts are semi-custom made products as the track is cut to the length of your staircase. The track can often be reused however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of the product is expensive. The following is the return policy on New, Factory Reconditioned, and Used AmeriGlide Stair Lifts. Purchase of our straight stair lift means you understand and accept the return terms and conditions below. You may cancel your order prior to shipment and obtain a full refund of your purchase price unless your track has been cut then there is a $200 fee for track preparation and boxing.
AmeriGlide straight stair lifts may be returned within 5 business days of receipt for a refund less the following:
All returned straight stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit.
All returned straight stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $398.
Return shipping is the obligation of the customer.
Please give us a call to obtain an Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process.
Refused Shipment Policy:
If a straight stair lift shipment is refused by the customer at the delivery address, the customer will be responsible for a minimum $700 fee to cover prep, handling, track, and freight charges.
- Dumbwaiters
The following are charges that will be applicable during the production process of items purchased.
25% of purchase value - Completion of engineering drawings
50% of purchase value - Once equipment enters production
80% of purchase value - Once production is 50% complete
100% of purchase value - Once production is 100% complete
Note: that once production of purchased equipment has been completed, the product is non refundable. Products are custom built and cannot be returned once completed.
- Bathtub Lifts
Bath Lifts and Walk-In Bathtubs are non-returnable because of the sanitation issues involved. No exceptions.
Cancellations:
If your walk-in-tub has not been shipped, you can cancel for a fee of 10% (ten percent).
- Walk In Tubs & Bathtub Conversion Kits
Bath Lifts and Walk-In Bathtubs are non-returnable because of the sanitation issues involved. No exceptions.
Cancellations:
If your walk-in-tub has not been shipped, you can cancel for a fee of 10% (ten percent).
- Pool Lifts
Pool lifts are non returnable unless in original, unopened packaging. You will be charged a 15% restocking fee plus freight both ways.
Cancellations:
If the lift has not shipped, you can cancel for a fee of $50.00.
- Vehicle Wheelchair Lifts
If you are not happy with your lift for any reason and it has not been installed, simply return it within 10 days of receipt. Freight charges plus a 15% restocking fee apply to all wheelchair lift returns. Vehicle lifts that have been installed on any vehicle cannot be returned.
Call us for a return authorization number between 9:00 am and 5:30 pm EST Monday through Friday. We will send you a return request form for you to sign and return. A return authorization number will then be issued. The Return Authorization number must be on the outside of the box.
Returned lifts must be in new condition, with original packaging, instructions, and warranty material. Again, vehicle lifts that have been installed cannot be returned.
Refunds:
Your refund will be processed after the item has been inspected. We will credit the original credit card. If you paid by check, a refund check will be mailed to you.
Cancellations:
If the lift has not shipped, you can cancel for a fee of $50.00.
- Mobility Scooters
Canceled scooter orders are subject to a $50 cancellation fee. If the mobility scooters has left the warehouse and you cancel, or if you choose to return the scooter within 10 days of receipt, you will be subject to a 15% restocking fee and a freight charge of $150 or actual freight costs if the item was express shipped. No scooter returns will be accepted after 10 days from the date of delivery.
Replacement Parts and Warehouse Items:
No returns are accepted on these items. No exceptions.
- Platform Lifts
The following are charges that will be applicable during the production process of items purchased.
25% of purchase value - Completion of engineering drawings
50% of purchase value - Once equipment enters production
80% of purchase value - Once production is 50% complete
100% of purchase value - Once production is 100% complete
Note: that once production of purchased equipment has been completed, the product is non refundable. Products are custom built and cannot be returned once completed.
- Elevators
The following are charges that will be applicable during the production process of items purchased.
25% of purchase value - Completion of engineering drawings
50% of purchase value - Once equipment enters production
80% of purchase value - Once production is 50% complete
100% of purchase value - Once production is 100% complete
Note: that once production of purchased equipment has been completed, the product is non refundable. Products are custom built and cannot be returned once completed.
- Lift Chairs
To return a lift chair, give us a call. A return authorization form will be sent to you. Return the completed form and we will issue you an RA number and advise you on the best way to ship the product. Specific return policies are below:
Returns must be shipped within 10 days of delivery in the original packaging.
The lift chair must be in like new condition. As these are considered Medical Devices by the FDA their guidelines apply.
The customer is responsible for freight costs both ways plus a 15% restocking fee unless chair is defective.
Chairs returned due to being refused by the customer or deemed undeliverable by freight carrier are subject to fees for freight both ways and a 15% restocking fee.
Stock chairs canceled prior to shipment subject to $50 cancellation fee.
Builder chairs with customer features such as leather or any special options are NON-RETURNABLE and cannot be canceled once in production.
Special delivery options such as inside delivery fees and White Glove fees are NON-REFUNDABLE once the lift chair is shipped unless the chair is defective.
All lift chairs are Drop Shipped directly from the manufacturer. The above return policy reflects the actual costs charged by the manufacturers for returned product.
Replacement Parts and Warehouse Items:
No returns are accepted on these items. No exceptions.
- AmeriGlide's Dumbwaiters
